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I ordered a new remote for my bidet and the post office either lost it or it was stolen out of my (rural) mailbox. BidetKing agreed to sent a replacement to me via UPS and didn’t charge for the replacement - without my even suggesting that last. I was very impressed. And I love my bidet!
Our Bio Bidet has become so important that we will frequently travel with it, installing it temporarily at the hotels we stay at during our frequent travels. On more than one occasion, I've mistakenly left the remote at home. On this 5-day trip, I finally decided to order a spare remote and have it shipped overnight. BidetKing saved the day and quickly shipped the remote as requested, making our stay much more comfortable. I've also finally purchased a spare BB-2000 so in the future I won't have to remove one to take it with us!
Works well. Recommend the product.