Refund policy

Things happen. Luckily, BidetKing.com makes returns fast and easy.

Easy Returns

BidetKing.com accepts returns or exchanges on new and unused bidet seats and attachments within 45 days of shipment date. 

Click here to process a Return or Exchange

Bidet toilet combination units, open box items, and gift cards are final sale - returns and exchanges are not accepted (manufacturer warranty applies in the event of damage or defect).

New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition.  Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for return due to Public Health Regulations and BidetKing.com policy.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15%-25% restocking fee. 

Returns must be received within 30 days from the date of RMA issuance or will be rejected for refund.

Please note that as of March 2020, all carrier have suspended their service guarantees regarding express shipping. We are thus unable to refund shipping fees for missed carrier delivery promises.

RMA (Return Merchandise Authorization)

Customers must first contact BidetKing.com and obtain an RMA number.  Simply give us a call or send us an email at support@bidetking.com with your order number and we'll gladly issue an RMA for qualified returns.

Refused packages, returns shipped back without an RMA number, and returns sent to the wrong warehouse location are subject to a 20% restocking fee or denied refunds.  We operate 4 different warehouses - make sure to only send returns back to the warehouse listed in the RMA as other facilities do not process returns.

Return Shipping

Customers are responsible for return shipping fees.  Within the US, returns must be shipped via UPS or Fedex with insurance, BidetKing.com is not liable for damages incurred during shipment.  Return shipping address will be given when RMA number is issued.  DO NOT ship returns to our corporate mailing address.

Bidet toilet combination units: due to high costs and the complexity of freight shipping, if a customer is unable to be reached for delivery or refuses delivery, return shipping fees and a 15% restocking fee will be applied to refunds. 

International/Canadian returns - to avoid customs and duty fees, we suggest our customers ship returns back via their country's postal service.  Please note: any customs, duty, or brokerage fees that are incurred during shipment are the responsibility of the customer.  Any fees charged to BidetKing.com will be deducted from the customer's refund amount. 

Close-outs and Open Box

Products marked as "clearance" or "open box" are final sale and not eligible for return.  

If Your Product Is Damaged In Transit

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take pictures of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.

If you notice damage after delivery (concealed damage), take pictures of the damage, and contact our customer service team.

  • Items shipped via ground shipping must be reported within 15 days.
  • Freight/LTL shipments for toilets/combos must be reported within 3 calendar days of delivery. These carriers have very tight windows after delivery to file a freight claim unless damage is noted on the delivery slip.

We will not be able to help with any complaints of damages after the above windows, including visible or material defects, after the product has been installed or altered.

 

Refunds

Refunds will be given to qualifying returns with a valid RMA.  Please allow 7-10 business days after processing for refund to appear as a credit on your bank statement.  A restocking fee of 15% may be applied to returns with missing or damaged parts. Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.

If we shipped you the wrong product, or it arrived damaged
We're sorry! We will send a replacement or refund you for your full purchase price, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable.

If you ordered the wrong item, wrong size/have fitment issues, or simply changed your mind
We will refund you for your purchase price minus the original shipping cost, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.  Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.

 

Easy Exchanges

Order the wrong size? BidetKing.com accepts exchanges on new and unused products within 45 days of shipment date.  New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition.  Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for exchange due to Public Health Regulations and BidetKing.com policy.

Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 15% restocking fee. 

RMA (Return Merchandise Authorization)

Customers must first contact BidetKing.com and obtain an RMA number for exchange.  Simply give us a call or send us an email at support@bidetking.com with your order number and we'll gladly issue an RMA for qualified exchanges.

Exchanges without an RMA number will not be accepted. 

Return Shipping

Customers are responsible for return shipping fees. BidetKing.com will pay for the exchange shipping back to you!  Exchanges must be shipped via UPS or Fedex with insurance, BidetKing.com is not liable for damages incurred during shipment.  Return shipping address will be given when RMA number is issued.