FAQs
Shipping and Delivery
We ship most orders within 1 business day of purchase. Orders shipped within the USA arrive within 2-5 business days. Orders to Canada arrive within 4-7 business days.
Yes, we ship to Canada.
FREE shipping on orders over $200 via Fedex Ground or UPS Standard.
FREE shipping on orders over $499 via USPS Priority Mail.
$20 Flat rate shipping on orders under $99.
$30 Flat rate shipping via USPS Priority on orders under $499
Important Note:
All shipments from the US to Canada are subject to Canadian duty charges. Unfortunately we cannot determine this duty and it is completely independent of any shipping charges from BidetKing.com.
Fedex and UPS charge Canadian customers a "brokerage fee" in addition to duty when bringing packages across the border. The fee usually ranges from $40-$80USD depending on value. To avoid this fee, we suggest Canadian customers to select USPS Priority. Most orders will be charged a duty fee by your local customs office. We are not responsible for, and we do not provide refunds or credits for the customs duty fee or Fedex/UPS brokerage fees.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Shipping fees generally range from $70-$110 per seat. We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, shipping options will be presented during checkout.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Payment
We accept major credit cards (Visa, MC, Amex, Discover), PayPal, and Affirm. Contact us for further details.
Yes, please select Affirm during checkout.
Placing an Order
Yes, give us a call at 1-888-310-4511 and one of our associates will be happy to help you during business hours.
No, but creating an account allows you to review order history, track your package, and earn rewards.
Customer Service
Yes, all of our products are supported by a minimum 1 year manufacturer's warranty against defects.
In the event of product malfunction, contact us first for troubleshooting. If repairs are needed, the manufacturer will do the work at authorized service centers.
Not at this time.
Product
BidetKing.com accepts returns or exchanges on new and unused bidet seats and attachments within 45 days of shipment date. Bidet toilet combination units and open box items are on final sale and returns are not accepted (manufacturer warranty applies in the event of damage or defect).
New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for return due to Public Health Regulations and BidetKing.com policy.
Returns must still be in their original packaging with all parts and accessories included or be subject to a 15%-25% restocking fee.
Returns must be received within 30 days from the date of RMA issuance or will be rejected for refund.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
