accepts returns or exchanges on new and unused products within 45 days of shipment date - with the exception of bidet toilet combination units and open box items that are on final sale. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition.  Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for return due to Public Health Regulations and policy.

Open box specials are final sale with no returns or exchanges.  

Returns and exchanges must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee. 

Return Shipping

Customers are responsible for return shipping fees unless makes a mistake on the order.  Returns must be shipped via UPS or Fedex with insurance, is not liable for damages incurred during shipment.  Return shipping address will be given when RMA number is issued.  

If you ordered the wrong item, wrong size/have fitment issues, or simply changed your mind
We will refund you for your purchase price minus the original shipping cost, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.  Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.

Click here to read our full Return and Exchange Policy


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