9/1/21 Update: As the carriers continue to be overloaded, we are still seeing sporadic delays, and mis-deliveries are commonplace. Please notify us immediately of any irregularities in delivery.
TOTO / Kohler Combinations - Supply Chain Issues: TOTO and Kohler toilets are facing major supply chain issues. Most TOTO washlet+ toilet bowls and Kohler integrated toilet/bidets are facing consistent 2-6 week lead times. These items are rarely "in stock" as new shipments go toward filling long backorder lists. As such, we are unable to guarantee shipments dates and can only provide rough estimates at this time.
Please note, we are not responsible for late shipments due to carrier delays as they have suspended most service guarantees indefinitely. We are unable to provide shipping refunds for carrier delayed shipments until they resume their service guarantees.
Currently only "Standard Overnight" service is guaranteed.
At BidetKing.com, we are taking every precautionary measure to do our part in reducing the spread of COVID-19. The health of our team and our customers is our top priority as we adapt to the evolving situation. Due to COVID, our industry is also experiencing high demand and thus, periodic inventory shortages across the nation.
- Call center and live chat hours: Back to normal 9am - 5pm PST, Monday - Friday.
- Email support is mostly back to normal with an average 1-2 business day response time
- Warehouse staff: Mostly back to normal. We continue to ship out orders with an average 0-1 day shipping delay for in-stock items. This also affects expedited shipping options.
- Walk-ins, drop-offs, and will call pickups at our warehouse location are suspended until further notice.
- 30 Day Trial programs: Back to normal
Thank you for your support during these unprecedented times.
The BidetKing.com Team