888.310.4511

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FAQs

Shipping and Delivery

Read our full shipping policy here.

When will I receive my order?

- We ship most orders within 1 business day of purchase.  Orders shipped within the USA arrive within 2-5 business days. Orders to Canada arrive within 4-7 business days.

Do you ship to Canada?

- Yes, Canadians customers have a choice between UPS or US Postal Service

Do you ship internationally?

- Yes, shipping rates are based on actual rates from USPS Priority International.  Shipping fees generally range from $70-$110 per seat.

Do you offer expedited delivery?

- Yes, shipping options will be presented during checkout.

Do you offer C.O.D.?

- No, orders must be prepaid before shipment.

 

Payment

What payment methods do you accept?

- We accept major credit cards (Visa, MC, Amex, Discover), PayPal, cash (local pickup only) and money orders.  Money orders must be received and cleared before shipment.  Contact us for further details.

Do you offer payment plans?

- Yes, checkout using PayPal and select the Bill Me Later program.

 

Placing an Order

Can I place an order over the phone?

- Yes, give us a call at 1-888-310-4511 and one of our associates will be happy to help you during business hours.

Do I need to create an account to place an order?

- No, but creating an account allows you to review order history, track your package, and earn rewards.

 

Customer Service

Do your products have warranties?

- Yes, all of our products are supported by a minimum 1 year manufacturer's warranty against defects.

If my product breaks, who will fix it?

- In the event of product malfunction, contact us first for troubleshooting.  If repairs are needed, the manufacturer will do the work at authorized service centers.

Do you offer installation services?

- Not at this time.

 

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