BidetKing.com accepts returns or exchanges on new and unused products within 45 days of shipment date. New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for return due to Public Health Regulations and BidetKing.com policy.
Returns and exchanges must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee.
Customers are responsible for return shipping fees unless BidetKing.com makes a mistake on the order. Returns must be shipped via UPS or Fedex with insurance, BidetKing.com is not liable for damages incurred during shipment. Return shipping address will be given when RMA number is issued.