Kohler Novita Bidet BH-90 / BH-93 Bidet Seat
- Product Review (submitted on June 10, 2016):
- I expressed some concern about the durability of the two-piece seat in my original review on 6/3/2016. Since then the cracking sound continued. I took a closer look and realized that the two portions of the seat had indeed separated. The separation was half way around and growing by the “load”. I called CS and they said that “i must have got one of the older units” because this known issue has been addressed on the newer units. I had two thoughts 1) Bummer, the sold me an old unit and 2) relief that it has been addressed. They sent out a new seat with instructions in prose (no pictures nor illustrations). I called CS and Richard talked me through it. We texted pictures (he had one there) and that was much easier. I now could make the seat swap in 15 minutes. The cryptic instructions make little sense until you have done it once. Pictures really worth a 1000 words. The replacement seat looks identical to the first seat, so if they addressed the issue, it is visually invisible. I told Richard that if this also separates, I’m going to want a different brand, He understood.