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Review Details

Kohler Novita Bidet BH-90 / BH-93 Bidet Seat

Kohler Novita Bidet BH-90 / BH-93 Bidet Seat

Product Review (submitted on May 10, 2016):
Love the Novita Bidet. Works great. Does the job well. Plenty of water pressure. Plenty of air pressure for drying. Overall, a great product.
My only complaint is that the toilet seat also cracked on me and I'm only 270lbs. The seat has two parts to it, the upper and lower parts are sandwiched together around the heating element that make up the seat. They are plastic welded together or glued around heating element. But for some reason one side of the seat seems to be welded or glued better than the other. Within six weeks of owning it the seat started to split, on the left side as you sit on it, at the seam and it continued until it made its way to the front part of the seat.
The possible cause: on the bottom of the seat that sits on the bowl of the toilet there are four hard plastic pads, but the two pads up front have extra rubber pads attached to them. The two hard plastic pads in back do not have the extra rubber pads.
The possible solution: maybe the hard plastic pads in back should have had the extra rubber pads as well?
The last thing, on pg.13 of the instruction manual it says to "use the wrench provided with the bidet"... There was no wrench provided with the bidet. Neither was there a brush for cleaning as stated on pg.11.
Bidet King made it right and repaired the seat so I am very pleased with Bidet King and their customer service. Novita stood by their product and covered repair under warranty, so I have confidence in the manufacturer.
Hopefully, this will be the one and only repair. If not, Bidet King said they would make it right.
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