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Review Details

Bio Bidet BB-1000 Supreme Bidet Seat w/ Remote

Bio Bidet BB-1000 Supreme Bidet Seat w/ Remote

Product Review (submitted on October 31, 2015):
I purchased the unit from BidetKing in October in preparation for some wrist surgery I had this past week. Unfortunately the unit I got had a leak, you only got heated water if you used the seat before it all drained out. Getting hit with a cold blast of water isn't what I paid for. After contacting customer service they had me work directly with BioBidet. After doing a factory reset on the unit and verifying it still leaked they had me send it in for repair. This cost me over $40 for shipping -- insult on top of having a defective unit which requires un-installing and re-installing the old seat (thank goodness I didn't throw it out). Two and a half weeks later it came back from BBC. Unfortunately I had surgery before it was returned to me. I did manage to get it installed. BUT --- IT STILL LEAKS. It doesn't squirt cold water this time. You can see it dripping into the bowl and you can hear it refilling about every 20 minutes.

I'm tempted to leave as is. If I had to hire a plumber to install and re-install I'm sure to would be a couple hundred to un-install / reinstall and another $40 for shipping - and no guarantee of having a unit that works correctly.
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